Privacy Policy

PetFriends ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how information is collected, used, stored, and protected when you use the PetFriends application.

By using the Application, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Full name
• Email address
• Mobile number
• Account credentials

1.2 Pet Information

• Pet name
• Breed
• Age
• Medical history
• Vaccination records
• Grooming and boarding records
• Pet images (for clinic records and AR feature)

1.3 Appointment & Payment Data

• Appointment details (date, time, service type)
• Uploaded proof of payment screenshots
• Payment verification status

1.4 Technical Information

• Device type
• Operating system
• App usage logs
• IP address (for security purposes)

2. How We Use Your Information

Your data is used to:

• Schedule and manage appointments
• Verify booking fee payments
• Maintain accurate pet medical records
• Enable the AR feature for authorized clinic staff
• Communicate appointment updates and notifications
• Improve application functionality
• Prevent fraud and abuse

3. Camera & Augmented Reality Usage

• The camera is used by authorized clinic staff and Users for the AR feature.
• The camera displays pet-related information in real time.
• Pet images may be stored securely for clinical documentation and system functionality.
• The application does not access the camera without proper authorization.

4. Data Sharing and Disclosure

• We do not sell or rent your personal data.
• Your information may be shared only with:
• Authorized clinic staff
• System administrators
• Legal authorities when required by law
• All parties are required to follow strict confidentiality obligations.

5. Data Storage and Protection

We implement reasonable security measures including:

• Encrypted storage
• Restricted staff access
• Secure servers
• Authentication controls

Despite best efforts, no system is 100% secure. Users acknowledge inherent risks of digital storage.

6. Data Retention

• Your information is retained:
• While your account remains active
• As required for medical, legal, or operational purposes
• You may request deletion of your account subject to clinic record retention requirements.

7. User Rights (Philippine Data Privacy Act – RA 10173)

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Object to data processing
• File a complaint with the National Privacy Commission (NPC)

Requests may be submitted through the application or clinic contact channels.

8. Children's Privacy

PetFriends does not knowingly collect data from children under 18 without parental consent.

9. Third-Party Services

The application may use third-party services for:

• Cloud storage
• Email delivery
• System analytics

These providers are contractually obligated to protect your information.

10. Changes to this Privacy Policy

We may update this policy periodically. Users will be notified through the application of significant changes.

11. Contact Information

For privacy-related concerns or data requests:

PetFriends Veterinary Clinic – Fairview Branch
Email: pfvcfairview@gmail.com
Phone Number: 0995 741 2436, 0915 734 9891